Refund Policy — Mirastra

Last updated: 11 November 2026

How to ask

Write to [email protected] within 14 days of the purchase, from the email address you used for it, or include the link to the document. You do not need to give a reason.

What happens next

We refund the full price through Stripe to the payment method you used and confirm by email. Depending on your bank it usually appears within 5–10 business days.

After a refund your document stays available: we do not take the link away.

If the document could not be written

If a document cannot be written after payment, we try again. If it still cannot be written, we refund you in full without you having to ask, and let you know by email.

Payment disputes

Please write to us before disputing the payment with your bank: a refund is quicker, and it ends the matter for both of us.

After 14 days

Your rights under mandatory consumer law, for example if a document was not delivered or does not match what was described, are not affected by this policy. See also the terms of use.

Contact

Aliaksandr Ramaniuk, sole proprietorship registered in Poland
Marsz. Józefa Piłsudskiego 74/320, 50-020 Wrocław, Poland
NIP 8943218739, REGON 526266038
Phone +48 790 281 740
[email protected]